Returns & Exchanges

Our return request and exchange policy is valid for 14 days after you receive your order. If 14 days have passed since your purchase, we unfortunately cannot offer you a return.

To be eligible for a return or exchange, your item/s must be in new, unworn, and unwashed condition. They must also be free of the following: 

Returned items need to be in brand-new condition, exactly how you received it. If you would not want to receive it, then we cannot take it. Return requests are subject to refusal upon receipt if they do not comply with these requirements. Please make sure to read this page in its entirety. 

If a product arrives to you with a defect, or we incorrectly send the wrong size, color, or item, a prepaid return label will be emailed to you for a return, and a replacement item will be reshipped at our expense. Before sending back the package, send us an email with all the details first, including a picture of the issue, so we can decide the quickest way to resolve the issue. Without pictures, we cannot offer replacements.

We inspect all returned items using the requirements above for refund eligibility. We reserve the right to refuse any return that we deem ineligible. Once our warehouse has accepted the return (i.e., unused/unworn and in new condition), you will be issued a refund in the form a gift card or store credit, minus any shipping fees and restocking fees. 

*All items in our SALES collection, sale-marked items, and any items that do not meet the return eligibility requirements will not be eligible for refunds.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right. You must notify us within 3 days of the shipment showing “Delivered” if there is an issue. 

We will do our best to help in all situations; however, we cannot be held responsible or liable for any packages that show “Delivered” but the customer states they were not received. You must take up this issue with the shipping carrier. In case of a missing package on orders placed in the US, we will offer a refund or send out a new package. This only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office or FedEx to resolve the issue.